ACCURX

Triage System Update

Due to the success of our current triage system, we are pleased to introduce a more user-friendly service for patients, which will continue to improve the support we provide.

You do not need to do anything or worry.

From 28th May 2026, PATCHS will change to Accurx.

What does this mean for you?

As a patient, all you need to do is look for the new banner on our website or the new Accurx option within the NHS App.

Once you click on this, you will be asked to confirm your details. No passwords or account setup will be required. After confirming your information, you can begin answering the triage questions, just as you have been doing since October 2025.

The questions may look slightly different, but please answer them as fully and accurately as you can so that the doctor can best help you.

If you have any concerns, please speak to a member of the team

Thank you

We wish to share some very exciting news about a significant change to our appointment system.

From the 14th October 2025 we moved to Total Triage.

What is Total Triage?

Total triage is  where every patient contacting the practice first provides some information on the reasons for contact and is triaged before an appointment is made or neccessary.

All patient requests will be triaged to decide what the best course of action is.

How does it work?

All patients will be asked to submit a request via patchs, however we appreciate that this may not be possible for some patients. If you are unable to use or access the practice online form then please contact the surgery in the usual way and we will complete the request for you and add you to the triage list, if necessary,  to be reviewed.  

After we have reviewed your request  you will either receive a call or a message to be offered a same day appointment, an advanced appointment,  you might receive a message with advice from the GP, or signposted to another more appropriate service.

Please note that in order for us to triage your request in a timely manner it is very important to provide detailed and accurate information about your symptoms when you contact us in the first place. For example, if a patient has a cough, it would be much easier to triage the request with the following information: ‘I had a cough for 10 days. I have already used over the counter medicine, but it is not helping and in the last couple of days my cough has been worsening and it feels chestier. I also have a high temperature.’

How does this benefit you?

We know that change can be difficult sometimes, but we are confident that Total Triage will bring many benefits to our patients – for example:

• reduce waiting times and it enables us to attend to your medical needs more promptly.
• Using digital communication will mean that you can engage with us from the comfort of your home or workplace.
• Triage ensures that limited healthcare resources are allocated to patients who need them most urgently.
• Total Triage will address the increasing demand for appointments and reduce the frustration of having to call and be in a long queue at 8am.
• Reduce waiting times on the phone for those who need to call for other reasons.

What if I have trouble using the new system? 

• We hope to support patients and their families/carers to get used to the new way of contacting the practice and to become comfortable with this over time. 
• We will, of course, provide additional support to those patients who are unable to use online services.  
• If you do not have online access, or experience other difficulties, please speak to one of our team
• The triage system is only for GP appointments.  Nurse and HCA appointments can still be booked over the phone or in person.

Can I still come down to the Surgery ?

Yes you can still come down to the surgery, but if a patient walks in to book an appointment they will be asked to submit an online form.  If you unable to do this the reception team will help you.  This will then be sent to the triaging GP list to be assessed.

It will not speed up your enquiry.

If you require urgent medical attention you should ring 111 or go direct to A & E

The flu vaccine helps protect against flu, which can be a serious or life-threatening illness. It's offered on the NHS every year in autumn or early winter to people at higher risk of getting seriously ill from flu.

We are currently booking for the over 65's. As soon as you receive an invitation from us you can book an appointment by contacting the surgery on 01706 344125 or call into reception.  If you do not hear from us and you think you are eligible please contact us.

Under 65's Flu

If you are eligible for a flu vaccination we will contact you.

As soon as you receive your invitation please ring the surgery

on 01706 344125 or call into reception to book  your appointment.

Who is eligible:

• If you have a chronic respiratory disease (including asthma)
• If you have chronic heart disease
• If you have chronic renal disease
• If you are diabetic
• If you have a weak immune system
• If you live in a long-stay residential or nursing home
• If you have a chronic liver disease
• If you are a carer
• Pregnant women

If you do not hear from us and you think you are eligible please get in touch

A PSA test is a blood test to check for prostate conditions such as prostate cancer or an enlarged prostate.  Please click the link below to learn more