IN A GENUINE EMERGENCY YOU SHOULD CALL 999

CHEST PAIN AND/OR SHORTNESS OF BREATH AND/OR SIGNS OF A STROKE CONSTITUTE AS AN EMERGENCY.

Under the new NHS Pharmacy First scheme, you can visit a pharmacist to receive advice and treatment for some simple illnesses, instead of going to see your doctor. 

What is Pharmacy First?

The new Pharmacy First scheme means you can go and see a pharmacist about several minor illnesses and conditions you would previously have had to see your GP about. You can visit your pharmacist for a consultation and they will treat you and prescribe medication if necessary. 

read here about what conditions you can now go directly to your pharmacist about and what you need to do.

What conditions can you see your pharmacist about?

Under Pharmacy First, pharmacists can treat and prescribe medication for seven conditions. These are the conditions, and at what age, you can see the pharmacist about:

• Earache – 1 to 17 years.
• Impetigo – 1 year and over.
• Infected insect bites – 1 year and over.
• Shingles – 18 years and over.
• Sinusitis – 12 years and over.
• Sore throat – 5 years and over.
• Uncomplicated urinary tract infections – women 16-64 years.

Anyone not within these age ranges should see their GP.

Routine appointments are usually booked in advance.  You will get an appointment with one of our team such as a nurse or healthcare assistant.  Routine appointments are available for :-

• Health reviews
• Blood Pressure checks
• Blood tests
• Cervical Screening
• Family planning
• Vaccinations

Please contact the surgery if you need to book any of the above where one of our reception team will be happy to help.

Home visits are for housebound patients who are too ill to attend the surgery.  To request a home visit phone the surgery as soon as possible after 08:00 and before 11:00.The doctor or nurse practitioner will return your phone call to see if a visit is necessary. 

Requests for visits between 11:00 – 18:30 are for genuine acute emergency. During these hours the doctor on-call will contact you by telephone to triage and if necessary a visit from a Bardoc doctor will be arranged.

If you feel you need telephone advice on a health-related problem NHS 111 offers 24 hour telephone service.

• Your appointment is for one person only
• Please ensure you are available to take the call on the agreed morning or afternoon session, unfortunately we are unable to give exact times as each telephone consultation may vary in length, However if you miss the call you may have to rebook an appointment.
• You may receive a text message reminding you of a appointment time and date but please remember this maybe at telephone consultation if that was what you were informed at the time of booking. 

Please call us as soon as possible if you need to cancel an appointment in order that we can give the slot to another patient.

You can also cancel your appointment online using the NHS App You will have to rebook your appointment in the usual way.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer. 
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs
• We will always try out best to accomodate your needs, but sometimes this may not be possible.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

Extended Access is a service offered to our patients in addition to surgery appointments.  These are to see a GP or Nurse in a different location, subject to availability.

Please note that although you will not get to see your own GP they will have access to your medical records, with your consent.

Appointments are available 7 days a week including Bank Holidays.

Please contact the surgery for further information.

In addition to the above there is an evening, weekend and bank hoilday service provided by

NHS 111 please click on the link below or telephone 111.

IN A GENUINE EMERGENCY YOU SHOULD CALL 999

CHEST PAIN AND/OR SHORTNESS OF BREATH AND/OR SIGNS OF A STROKE CONSTITUTE AS AN EMERGENCY.