If you are not well enough to come to surgery you can request that the doctor visits you at home. To request a home visit phone the surgery as soon as possible after 8.00am and before 11am. The doctor or Nurse Practitioner is likely to return your phone call to see if a visit is necessary. Please remember that the final decision for making a visit rests with the person who returns your call.
We will visit you within six hours for non-urgent conditions or the next day by agreement - please bear in mind that most of our home visits tend to be in cases of genuine need i.e bedbound patients with terminal illnesses or resident in nursing/care homes.
Requests for visits between 11am - 6.30pm and at weekends should only be made in the case of genuine acute emergency. During these hours a doctor may visit you from BARDOC, a GP co-operative for which our doctors work. If you feel you need telephone advice on a health-related problem NHS Direct offers 24 hour telephone service on the non-emergency 111 number.
Requests for an emergency visit can be made to the surgery at any time. The doctor on-call or the emergency service will be contacted. In the event of all doctors being in surgery, the on-call doctor will speak to you and decide if you need a visit from Bardoc or an ambulance if this seems appropriate from the information supplied. As a medically qualified professional with responsibility for their decisions the doctor’s decision on the urgency of the visit is final.