Repeat prescriptions are issued if these have been previously agreed with the doctor.
Patients with authorised repeat prescriptions will not need to see the doctor for their repeat but will periodically be asked to come in for review.
Requests for repeat prescriptions made before 12 noon will be ready after 4.30pm the following day. For requests made after 12 noon, please allow 48 hours before collection, ie from 4.30pm onwards the day after the following day. This does not include weekends.
Please note this also applies to orders made online. Click here to make an online repeat prescription order. Please refer to our privacy notice below when using this service.
The following ordering services are available for this purpose:
- In person at the surgery
- By post (please enclose sae for us to return your prescription)
- We accept faxed requests (01706 526882), please enter full details, name, address, named medication and contact telephone number and allow 48 hours before collection.
- Most local pharmacies will be happy to order your repeat prescriptions from us on your behalf. You can now also nominate any pharmacy to receive your prescriptions electronically instead of collecting them from the surgery. You will need to arrange this directly with your preferred pharmacy.
- We are now also able to offer a secure repeat prescription ordering facility via the link above. Please visit our online services page to register for this if you have not already done so. Please note that requests made by this method still require 24-48hrs to process as above.
Patients on regular repeat prescriptions can request a computer printout of their medication for their information and to facilitate ordering.
Observing the following simple guidelines will help keep the service prompt and efficient for everyone:
Please re-order your prescriptions in good time. It is usually quite obvious that there are only a few tablets left in a pack so please do not wait until you run out to reorder! We have noticed from tablet packs returned to us when medications have been changed that some people use tablets from more than one foil strip in a box at a time. This makes it more difficult to see when your supply is running low so please try to use from one strip at a time. If your medication is changed by the doctor treating you, please dispose of the old medication by taking them to your pharmacy to avoid confusion later, and in the case of medication changes following hospital admissions/appointments, please let us know in good time so we can update your records on computer.
Please remember that it is your responsibility as a consumer to monitor your supplies, reorder in good time, and to store medications safely, just as it is to ensure you have fuel in your car, or food in your kitchen. We do not have the space or resources to take staff off other duties to process requests more urgently, and must give priority to patients needing to see the doctors promptly.
In order to ensure that we have adequate staff cover for the appointment system, we would ask that you avoid our busiest times for reordering prescriptions. These tend to be on Mondays and Friday afternoons.
The practice is committed to adhering to the government guidelines for prescribing generically. Patients who are unhappy with this should discuss it with their usual doctor.